Driving along the M4 last Thursday night, the engine warning light comes on (not one of the best ones to have as the book says to drive slowly and have it looked at as soon as you can)
- Friday 0853 called BMW Swindon and got an appointment for 1130. It was explained that they would investigate and endevour to fix in one visit
- Arrived late due to a diversion, taken straight away and got a seat in the waiting area where I was able to set up with my netbook and work comfortably drinking Latte and eating shortbread
- At 1330 I ask how things are going as I have a meeting planned, not quiet ready yet but could they give me a lift. Perfect
- Arrive back from my meeting and car is ready, so what is the damage?
- The service team had found the fault, updated the software, fixed the back lights (didnt even know they were an issue) and replaced the Turbo. Oh and we have washed and cleaned you car too.
- The cost was £0.
If you aspire to offering a service that is BMW, in which ever sector you work in, this is what you have to live up too,
Kamanchi do and we will be discussing at our July board meeting.
Thank you Dick Lovett Swindon and I will be back
